Caviar Russe guarantees to deliver premium quality, product.

We deliver Monday through Saturday. No Sunday delivery. Monday Delivery only available for Manhattan

A same day e-mail confirmation of your order will be sent to you on the day you submit the order.

What is the delivery charge?

The delivery charge is $25.00 for over night Fed Ex priority delivery. Saturday delivery is $35.00

All Manhattan deliveries are $15.00.  (same day delivery available for Manhattan only). All orders must be placed by 3 pm EST to ensure next day arrival. (same day shipping)

How is my order packed?

Your order will be prepared by the packing team at Caviar Russe. All perishable products are packed in an insulated box with foam ice to maintain their integrity.

Can I change the delivery day?

Once your order has been processed, an invoice is generated and you will not be able to go back in and change the date. To discuss special circumstances, please contact customer service. Depending on the amount of notice, it may be possible to arrange a different delivery day or a cancellation and refund. In the event where you choose to pickup your order from our store after the delivery charge will be refunded.

   What if I’m not home to take delivery?

Once you have completed your shopping (Step 1), you will move to the next checkout process which is Delivery Details (Step 2).

If there are no delivery instructions advised, your order will be left at your front door and we take no responsibility for missing orders once delivered.

How can I relay special requests?

If you have special requests or instructions, please e-mail CaviarRusse@yahoo.com or phone 212 980 5908.

If I live in a doorman building and will not be home?

If you live in a doorman building, please leave instructions with your concierge.

What if I find that there is an item missing?

Please check the packing list (inside the box) to see if the product was marked as being out of stock and to see whether a refund has been processed. If an item is out of stock we will immediately issue the amount in question to your credit card.

What if I find that an item has been substituted?

In the event where we do not have a product available, we will try to notify you and offer a substitution to your original choice.

Can I return a product?

All merchandise claims must be made within 48 hours of the customers receipt of the product. 

In the event of any problems with our products purchased online from Caviar Russe, they may be returned to the store for exchange. Products must be accompanied with the invoice/packing list. If product is disposed, eaten or otherwise no exchange or refund can occur.

However, Caviar Russe will not be responsible for any loss or deterioration which occurs subsequent to delivery (due to non-timely collection or otherwise).