Shipping & Delivery
For all orders shipping within Manhattan, same-day delivery is available on weekdays for $35 per order, and on weekends for $50 per order, provided the order is received and confirmed by 5pm Eastern Standard Time, Monday through Saturday, and 3pm on Sundays.
For all orders shipping within Miami Dade, same-day delivery is available on weekdays for $35 per order, and on Saturdays for $50 per order, provided the order is received and confirmed by 5pm Eastern Standard Time on weekdays, and by 3pm on Saturdays.
For the continental U.S., all orders received by 6pm Eastern are eligible for same-day shipping, with arrival Tuesday–Saturday via FedEx Overnight Delivery service. FedEx Overnight shipping costs $35 per order.
For Alaska, Hawaii, and Puerto Rico, next-day shipping charges are $45 per order, with arrival Tuesday through Saturday.
Returns & Replacement
Our product is held to the highest standards for quality and freshness. Upon arrival, all product should be thoroughly inspected and all perishables immediately refrigerated.
Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Upon notification, Caviar Russe will advise a return authorization code and specific return instructions.
No returns will be accepted without prior return authorization.
We will not issue credit for product that has been discarded or partially consumed. Please be sure to retain all packaging in the event a return is necessary.
Please contact us should you have any questions, by e-mail at email@example.com or by telephone at (212) 980-5908.